Call log
Record every call: the date, who you spoke to, the reference number and what was promised.
- Private: nothing leaves this tab
- General information, not legal advice
What it asks, and what it is not
What it asks. Details of each call or letter, as they happen.
Everything you type stays in this browser tab. Nothing is sent anywhere, and no account is needed.
What it is not. It is your own record. It is kept in this browser tab and in the file you download, nowhere else.
Why keep a log
A written record of every call and letter, with names, dates and reference numbers, is the strongest thing you can bring to an appeal, a complaint or a hearing. Write it down while it is fresh. Kept in this browser tab only; download it before you leave.
Your log (0)
- Private: nothing leaves this tab
- General information, not legal advice
What it asks, and what it is not
What it asks. Details of each call or letter, as they happen.
Everything you type stays in this browser tab. Nothing is sent anywhere, and no account is needed.
What it is not. It is your own record. It is kept in this browser tab and in the file you download, nowhere else.
Related guides and checklists
- Guide
How to keep a call log and paper trail
Record every call, letter and message with your plan and providers, with names, dates and reference numbers, so you can prove what was said and keep your deadlines straight. Includes a simple log you can copy.
- Guide
How to talk to your insurer on the phone
Call habits that protect you, such as getting names and reference numbers and asking for it in writing, and what a phone call can and cannot do. Links to phone scripts for common calls after a denial.
- Checklist
Phone call with your insurer
What to have ready, what to ask and what to write down on a call with your plan, so the call leaves a record.