Accessibility | After No

Our target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. Many readers are ill, older, or reading under stress, so we aim higher than the minimum where it is cheap to do.

What is built in

Readable type. Body text is 18 pixels in Atkinson Hyperlegible Next, a typeface designed for readers with low vision. Lines are kept short.
Strong contrast and visible focus. Links are underlined. Keyboard focus shows a thick outline you can see on any background.
Keyboard use. Every page has a skip link. All tools, menus and forms work without a mouse.
Structure. One main heading per page, headings in order, landmarks for navigation and content, labelled form fields, and live regions that announce results.
No surprises. No pop-ups, no sign-up walls, no autoplay and no motion on load. Motion is switched off if your device asks for reduced motion.
Works without scripts for reading. Guides, state pages and reference pages need no JavaScript. The tools and letter builders do; a printable version of each letter and checklist is always available.
Print. Every page prints cleanly, with link addresses shown after links.
Phone numbers are tap-to-call links.

What we have not done yet

An automated scanner (axe) checks 31 representative pages, including every kind of tool, in each build and finds none of the problems it can detect against WCAG 2.2 level A and AA. Automated checks catch only part of what can go wrong. We have not tested with a screen reader, switch device or voice control, and we have not had an outside audit.
The site is in English only. Spanish and other languages matter a great deal for this audience and are planned.
Some official forms we link to are not accessible. We link to the page where the form is found, so you can ask the agency for another format.

Tell us about a barrier

If something does not work for you, tell us what you were doing, the page, and the device or assistive technology you use.