Legal services ยท Office of the Health Care Advocate, a project of Vermont Legal Aid
Vermont Office of the Health Care Advocate (VTLawHelp)
A free helpline for Vermonters with health care and health insurance problems, run as a project of Vermont Legal Aid. Its website also has plain-language pages on appeals, grouped by the kind of coverage you have.
Know before you go
This help is for Vermont residents. The office is not an insurance company and is not part of state government. Advocates answer by phone from 8:30 to 4:30 on weekdays, and you can leave a message at any time. Some appeal pages on the site were last updated years ago, so check the date shown on each page before you rely on it.
- Cost
- Free. The page calls the helpline a free resource for Vermonters.
- Where
- Vermont
- How to start
- Call the helpline or fill in the Help Request Form. You can also use the site's Legal Help Tool: answer a few questions and choose Health.
- Phone
- 1-800-917-7787, as printed on the provider's page
- Have ready
- Your denial letter or notice; Your insurance card or plan name; The dates of any calls or letters with your plan
Where this comes from
- Provider
- Office of the Health Care Advocate, a project of Vermont Legal Aid
- Source we read
- https://vtlawhelp.org/health
- Date we read it
- . This is not a fresh check.
- Date the provider printed
- 2026-10-27
- What we checked
- We read the provider's public page. We have not verified availability, eligibility or outcomes for any individual.
Other starting points
- Program or service
1-800-MEDICARE: talk to a person about Medicare
The Medicare phone line and live chat, open all day every day. Staff can point you to the right step for a complaint, and can pass an unresolved complaint to the Medicare Beneficiary Ombudsman.
From Medicare (Centers for Medicare & Medicaid Services)
- Program or service
American Cancer Society 24-hour helpline
A phone and chat line staffed around the clock by cancer information specialists who answer questions and connect you to services. It is an information and referral line, not an appeals service.
From American Cancer Society
- Program or service
An Arm and a Leg: First Aid Kit
An archive of articles and starter packs from the podcast An Arm and a Leg, including a starter pack on what to do if you are in collections for medical debt. General reporting on health care costs, not appeal steps.
From An Arm and a Leg