State agency ยท State of Connecticut, Office of the Healthcare Advocate
Connecticut Office of the Healthcare Advocate
A free Connecticut state office that helps residents understand their benefits and speaks up for them when a claim or a prior authorization request (advance approval for care) is denied. Open to people with any kind of coverage.
Know before you go
This office serves people in Connecticut. Its page says its advocates help you understand your benefits and speak up for you when benefits are denied, and it has guides on claim denials and prior authorization. The page does not say the office can represent you in court, so ask what it can and cannot do when you call. Email is described as the quickest way to get a reply.
- Cost
- Free. The page says the office provides free support.
- Where
- Connecticut
- How to start
- Email Healthcare.Advocate@ct.gov with your contact details and a short description of the problem, call the office, or fill in the online inquiry form and any authorization form it asks for. The page says an advocate contacts you within 1 to 2 business days of the online form.
- Phone
- 1-866-466-4446, as printed on the provider's page
- Have ready
- Your denial letter; Your insurance card and the name of your plan; The dates and names from any calls with your plan; Any authorization (release) form the office asks you to sign
Where this comes from
- Provider
- State of Connecticut, Office of the Healthcare Advocate
- Source we read
- https://portal.ct.gov/oha
- Date we read it
- . This is not a fresh check.
- Date the provider printed
- Not displayed
- What we checked
- We read the provider's public page. We have not verified availability, eligibility or outcomes for any individual.
Other starting points
- Program or service
1-800-MEDICARE: talk to a person about Medicare
The Medicare phone line and live chat, open all day every day. Staff can point you to the right step for a complaint, and can pass an unresolved complaint to the Medicare Beneficiary Ombudsman.
From Medicare (Centers for Medicare & Medicaid Services)
- Program or service
American Cancer Society 24-hour helpline
A phone and chat line staffed around the clock by cancer information specialists who answer questions and connect you to services. It is an information and referral line, not an appeals service.
From American Cancer Society
- Program or service
An Arm and a Leg: First Aid Kit
An archive of articles and starter packs from the podcast An Arm and a Leg, including a starter pack on what to do if you are in collections for medical debt. General reporting on health care costs, not appeal steps.
From An Arm and a Leg